Mother who was Refused Care by LAFD Called a Liar

Our previous Blog post we told you about the mother and baby who were refused care by the LAFD after they were involved in a serious car accident in front of Fire Station 52.  After over six months of investigation the victim finally received a letter informing her of the Department's findings.  While she had expected to simply be told that the investigation was complete and that all findings were confidential she was quite surprised when instead she was basically called a liar!  Here's the text of the letter she received:

"The Los Angeles Fire Department's Professional Standards Division has closed your complaint.  There was insufficient evidence to substantiate the allegations within the applicable statute of limitations.

"The Fire Department maintains a zero tolerance policy towards retaliation.  If you should experience any unusual incidents, which you believe to your filing a complaint, please immediately contact the Professional Standards Division at (213) 978-2107 or complete and submit the Complaint Record Form at www.LAFD.org and fax it to (213) 978-3004.

"Thank you for bringing this issue to our attention.  The LAFD takes pride in providing the most professional and complete emregency service to citizens such as you.  It is our goal to treat every customer in every circumstance with respect and courtesy."

You can click on the image of the letter below to view the entire scanned document, which was signed by  Assistant Chief Dean D. Ulrich, Commander of the Professional Standards Division.

It is important to note that as part of their "investigation," the Los Angeles Fire Department interviewed the complainant for an hour at their Downtown headquarters and also spoke with other witnesses over the phone who corroborated her story.  One of the men who interviewed her even apologized "off the record" on behalf of the Fire Department, acknowledging that her emergency was not handled according to their own standards.  

Click here to read the original story.